Return & Refund

Return & Refund Policy

Thank you for choosing AlertStoreShop! We are dedicated to providing you with quality products and services. If you are not satisfied with your purchase, our return and refund policy will provide you with protection.

Return & Exchange Requests

• Request Period: You can request a return or exchange within 30 days of receiving your item.
• Conditions: The product must be unused, in its original packaging, and include all tags and accessories.

Return Process

1. Contact Customer Service: Please contact our customer service team via email support@alertstoreshop.com
2. Obtain Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and the return address.
3. Prepare the Return: Package the item along with the RMA number and proof of purchase, ensuring the item is protected during shipping.
4. Ship the Item Back: Use a trackable shipping method to return the item to the address we specify.

Refund Policy

• Refund Timing: Once we receive and review the returned item, we typically process refunds within 5-7 business days.
• Refund Method: Refunds will be issued using your original payment method.

Special Cases

• Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately after receipt. We will provide you with an exchange or refund.
• Non-Returnable Items: The following items are not eligible for return: custom products, personal care items (such as opened cosmetics and hygiene products), and cleaning supplies (such as opened cleaners).

Important Notes

• Shipping Costs: Return shipping costs are generally the responsibility of the customer unless the item is defective or the wrong item was sent.
• International Orders: Return and exchange policies may vary for international orders. Please consult our customer service before purchasing.

Thank you for your trust in AlertStoreShop! If you have any questions, please feel free to contact us, and we will be happy to assist you.